Refunds & Returns Policy

1. Introduction

At Fair Equestrian, we are committed to providing high-quality equestrian products. If you are not satisfied with your purchase, we offer a return and refund policy under the conditions outlined below.

2. Eligibility for Returns & Refunds

Returns and refunds are only applicable under the following circumstances:

• The product is damaged upon arrival.
• The product does not meet the specified requirements agreed upon at the time of purchase.

3. Return Process

If you meet the eligibility criteria for a return, please follow these steps:

• Contact our customer service at info@fair-equestrian.com within [2] days of receiving the product.
• Provide your order details, proof of purchase, and photographic evidence of the damage or discrepancy.
• Our team will review your request and, if approved, provide return shipping instructions.
• Items must be returned in their original packaging and unused condition.

4. Refund Process

Once we receive and inspect the returned item:

• If the product is deemed defective or incorrect, a full refund will be issued to your original payment method.
• Refunds may take [X] business days to process, depending on your payment provider.

5. Non-Returnable Items

• Products that have been used or altered.
• Custom or personalized orders.
• Items returned without prior authorization.

6. Shipping Costs

• If the return is due to damage or incorrect specifications, Fair Equestrian will cover the return shipping costs.
• If the return does not meet the eligibility criteria, the customer is responsible for shipping fees.

7. Contact Us

For any queries regarding returns and refunds, please contact us at:

• Email: info@fair-equestrian.com
• Website: fair-equestrian.com

By making a purchase from Fair Equestrian, you agree to this Refunds & Returns Policy.